Bobby99

Booking and tracking loads. Dispatching and communicating with drivers. Communicating with brokers and other internal departments to provide better service.

Booking and tracking loads. Dispatching and communicating with drivers. Communicating with brokers and other internal departments to provide better service. Managing the company's TMS. Breakdown assistance. Fleet management.

Coordinating a team of dispatchers. Training and developing skills of new employees. Dispatching own drivers and drivers of team members.

Developing and maintaining relationships with customers and brokers. Managing customer and broker accounts. Booking and developing contracted lanes. Pre-booking loads for dispatchers in bad market conditions. Facilitated communication between dispatchers and brokers. Handling issues that dispatchers and dispatch managers could not handle

Managing a team of up to 15 agents + 8 track and trace agents. Developing agents' skills to drive peak performance and operational excellence. Implementing systems to minimize errors and maximize productivity in an understaffed environment. Handling critical issues such as high-amount cargo claims, overdue balances with direct customers, minimizing the damage from poor service, retention of dissatisfied brokers, etc. Liaising between departments to facilitate communication and improve problem-solving efficiency.