Aleksa Ristic

Handled shipment tracking and escalation management • Provided client communication and after-hours support

Coordinated daily dispatch operations and driver coverage • Maintained communication with drivers and clients

Managed 6–8 company trucks and coordinated recovery loads • Ensured continuous operations with minimal downtime

Tracked drivers during after-hours operations • Monitored ELD compliance and driver hours • Assisted in scheduling optimization and violation prevention

• Monitored shipments and ensured on-time delivery • Provided daily tracking updates to customers and internal teams • Resolved delivery issues through direct carrier communication

• Leading Track & Trace operations and overseeing daily shipment monitoring • Managing escalations and ensuring timely resolution of delivery issues • Coordinating with carriers, dispatchers, and customers to maintain service levels • Preparing KPIs and performance reports for management review • Improving internal tracking workflows and visibility procedures