Aleksandra Pesic

Implementing process improvements that enhanced overall efficiency of dispatch operations. Analyzing routes data to identify trends and recommend adjustment for cost-saving measures. Maintained accurate records of deliveries, ensuring compliance with company policies and regulations. directed dispatching, routing and tracking of fleet vehicles. Maintaining good relationships with drivers/brokers.

Coordinate daily dispatch operations to optimize delivery schedules and routes. Monitored real-time vehicle tracking systems to ensure timely arrivals and departures. Communicating effectively with driver and customers to resolve inquiries and issues. Streamlined workflow processes, improving response times for service requests. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Manage the driver hiring and onboarding process, including application review, background checks, drug testing requirements and collection of qualification documents. Coordinate random, pre-employment, post-accident and reasonable suspicion drug and alcohol testing programs to ensure FMCSA compliance. Maintain driver qualification files and monitor compliance with federal and state transportation regulations. Track and manage insurance policies, vehicle registrations, permits, medical certificates, and other time-sensitive documents to ensure timely renewals. Issue and maintain operating permits, registrations and regulatory filings for commercial vehicles and drivers. Prepare and file IFRA reports and maintain mileage and fuel tax records. Review, process and respond to roadside inspections, violations, citations and compliance -related correspondence. Investigate, document and report accidents and incidents, including coordination of post- accident testing, collecting evidence and communication with insurance providers. Open, manage and follow up on insurance claims, ensuring timely resolution and proper documentation. Monitor fleet safety performance and assist in implementing corrective actions to reduce violations and prevent accidents. Maintain accurate fleet records, including vehicle documentaion, inspections, maintenance compliance and regulatory requirements. Communicate with drivers, insurance companies, regulatory agencies and third-party vendors regarding compliance, claims and safety matters