Danilo Kostic

1. Provide technical support by troubleshooting hardware and software issues, ensuring smooth operations for customers and support teams. 2. Diagnose and resolve IT issues, working closely with customers, NCR technicians, and third-party vendors. Track incidents, identify recurring problems, and implement proactive solutions. 3. Install, configure, and maintain IT equipment while managing onsite engineer appointments. 4. Keep records up to date, provide status reports, and ensure efficient workload distribution. 5. Handle escalations, apply remote troubleshooting, and stay up to date with evolving technologies.

1. Verify data assembled by curator for each medical professional 2. Report errors and provide detailed reports so that curators can improve their performance