Fedormp
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0691159989 0691159*** show
About Me
Education
Graphic Engineering and Design
Graphic engineering and design focuses on creating visual communication materials and preparing them for professional print and digital production. The field combines design principles, technical knowledge, and industry-standard software to ensure accuracy, quality, and consistency in final outputs. It emphasizes both creative problem-solving and precise technical execution within structured workflows.
Work & Experience
Customer Support Agent & Mentor
In my recent role as a Customer Support Agent, I worked extensively with internal systems and tools and was trusted with mentoring new colleagues by supporting onboarding, teaching systems, and sharing effective call-handling techniques. My strong technical aptitude allows me to quickly learn new tools and clearly explain processes to customers and team members. Detail-oriented and confident using technology and AI-based tools to improve efficiency when needed, with a strong focus on customer satisfaction.
Portfolio
