Marko Cokic
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0691440124 0691440*** show
About Me
I am a motivated and detail-oriented professional committed to continuous development in the IT and administrative field. Through my experience in technical and customer support, I have developed strong communication, problem-solving, and organizational skills while working with clients and internal teams.
I am comfortable working with data, internal systems, and tools such as Google Workspace and spreadsheets to organize information, maintain records, and support daily operations. I enjoy learning new technologies, improving processes, and contributing to team success in a remote work environment.
Adaptable, reliable, and proactive, I am always willing to take initiative, support team members, and ensure tasks are completed accurately and efficiently.
Education
Culinary Technician
Culinary Technician, practised at the top restaurants A lot of experience with people. I worked on my social skills while also practicing cooking.
Software Engineer
Learning about Software and building a website from start to finish with all necessary skills.
Front-End Developer
Learning everything needed to build the front end of a website, from start to finish.
Work & Experience
Customer Support Specialist
Communication with truck drivers, providing necessary information. Guidance for drivers through a mobile application. Assistance on the road. Track and Trace, communication with dispatchers and drivers, providing all information that is needed.
Technical support
Communication with drivers and companies via Email and Ring. Providing help with devices necessary for work, such as ELD and GPS devices, cameras, and tablets. Troubleshooting device issues on calls as quickly as possible. Assistance on the road.
Development Assistant
Collaborate closely with both the Development and Support teams, acting as a communication bridge between the two sides. Monitor and maintain the server-side functionality of the application. Use and manipulate data within the internal database as needed to support various operations. Execute and maintain Python scripts for automation and debugging purposes. Identify and analyze bugs in the production environment and report them to the Development team. Track and manage tasks and issues using ticketing systems such as HubSpot, Jira, and Linear.
After Hours Specialist
Handling after-hours calls and driver requests. Track and trace the driver from start to finish, providing all the necessary help. Providing maintenance support on the road. Update the broker and dispatcher about the load status.
Portfolio
