Aleksandar Pezer

Managed high-volume fleet operations and commercial truck maintenance for a large-scale US trucking fleet, handling 20+ active breakdowns and repair cases per shift. Key Responsibilities & Achievements: – Coordinated full-cycle roadside assistance, emergency towing, and breakdown management for heavy-duty trucks and trailers under intense, fast-paced conditions. – Successfully negotiated parts and labor rates with dealerships and major repair shops (TA and Loves), directly reducing equipment downtime and cost per incident. – Expertly utilized eShop and ShopConnect platforms to review, cross-check, and authorize service payments, purchase orders, and mechanical repairs. – Managed critical cargo risk by securing immediate parking and tracking logistics for loaded trailers (including high-value and temperature-controlled freight) during roadside failures. – Organized locksmith services, heavy-duty towing, commercial detailing, and outsourced specific parts procurement to optimize fleet readiness. – Maintained 8 hours of uninterrupted, and phone communication per shift with drivers, service vendors, safety personnel, and shop managers.