Veljko Jo
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0694415701 0694415*** show
About Me
Reliable and detail-oriented operations professional with over 3 years of experience in customer support and daily operational coordination.
Experienced in high-volume communication with clients, internal teams, and resolving issues in real time under pressure. Strong background in record keeping, case tracking, and maintaining operational accuracy.
Advanced English (B2), excellent written and verbal communication skills, and hands-on experience working with CRM systems and internal tools.
Highly motivated to transition into dispatch and freight operations, with a strong focus on organization, route coordination, and supporting drivers and brokers to ensure smooth daily operations.
Education
Gymnasium – Social Sciences and Languages
Completed secondary education with a focus on social sciences and languages. Developed strong communication skills, discipline, and teamwork through academic work and extracurricular activities.
Vocational College – Tourism and Hospitality
Studied tourism and hospitality with a focus on customer service, organization, and communication.
Work & Experience
Senior Customer Support Agent / Operations Support
• Daily coordination and communication with clients and internal teams • Handling high-volume live chat and email communication • Shift leading and operational support for team members • Tracking cases, maintaining records, and reporting daily performance • Resolving complex issues under pressure in real time • Working with CRM systems and internal tools • Strong focus on accuracy, organization, and process efficiency
Portfolio
